Bounce Squad Services and FAQ

FAQs

  • Q: Are you park approved?
  • A: Yes we are preferred vendors for Gilroy and Morgan Hill parks.  You should have your permit number ready when you do your reservations. 


  • Q: What is your rain policy?
  • A: Rain Policy   In the event of rain, Bounce Squad policy is that a customer can cancel the delivery with no charge.  (deposits are held for six months and can be used on future rentals.  No Refund of Deposits)  Due to safety concerns we do not deliver bounce houses if there is a 50% chance or more of rain.


  • Q: Can I cancel my order?
  • A: We allow cancellations up to 5 days prior to the party/event (any deposits will be held in your name for six months for a future booking - deposits will not be returned) but if you cancel within 5 days, you lose your deposit and a 10% restocking fee is charged to the credit card on file.  If you cancel at the door or the driver has already been dispatched then the entire payment amount will be charged to the credit card on file.. 


  • Q: Are your jumpers safe and clean?
  • A: Yes. Bounce Squad is dedicated to providing a safe and clean jumping experience. We clean our jump houses at delivery and at pickup.


  • Q: How do I know that you'll show up?
  • A: Bounce Squad reputation is very important to our company.  We have provided party services for many satisfied clients.  We pride ourselves on customer satisfaction and are dedicated to making your party or event happy and trouble free in the areas we can!  If you feel more comfortable, we can provide references from our other customers. 


  • Q: Do you call before the delivery?
  • A: Yes, we call or text the day before to confirm delivery for your event.  We try to send a text to you as we are heading to your location.


  • Q: How many children can use the jump safely?
  • A: The numbers for each unit is posted on the side of each bounce house.  Most of our bounce houses accommodate anywhere from 8 to 10 children under twelve years of age.  The older and larger the occupants are, the greater the risk of injury. We recommend no more than 6 teenagers and less than 5 adults per unit.  PLEASE supervise your guests, particularly young children, to insure their safety and good time.  No food items, shoes, sharp or pointed items should be allowed in any unit.  Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.


  • Q: Is there a deposit required?
  • A: We do require a small deposit of $50 to show good faith and to reserve the requested bounce house. 


  • Q: How do I pay?
  • A: Bounce Squad accepts credit cards (Visa, Master Card, American Express & Discover), Apple Pay & Venmo.  We charge a $50 deposit when you make a reservation (this deposit is deducted against the total cost of the order) and then you have the option of paying cash for the remaining balance or putting it on the same credit card used for your deposit or a different card.  The final payment if paid on a credit card will be charged upon setup and delivery. 
     


  • Q: Do you have insurance?
  • A: Yes.  Bounce Squad carries a $2 million dollar general liability insurance policy.  A copy of our insurance contract is available for review at anytime. 


  • Q: What if I need some one to Staff the inflatable?
  • A: We do offer attendants to staff the units, they are $25 per person per hour with a 4 hour minimum.


  • Q: How can I reserve one?
  • A: You can call us directly at: (408) 767-8037 or e-mail us at: contactus@bouncesquad.us.


  • Q: How far in advance do I need to reserve?
  • A: We suggest 2-3 weeks before your scheduled party/event date for our standard jumpers.  We are always happy to try to accommodate last minute bookings.


  • Q: Do you deliver to my area?
  • A:  Please call or email us for delivery information in your area. We deliver to Gilroy and Morgan Hill area. If we have a unit in stock that absolutely agrees with the theme of your party, we will do our best to accommodate you.  
    Bounce Squad in Gilroy & Bounce Squad in Morgan Hill


  • Q: Can you set up in parks?
  • A: You may have to contact the park authority to determine the requirements needed to set up a bounce house in your area. We are preregistered with Gilroy and Morgan Hill parks. You may call us for details.  
  • You may also need to rent a generator to power the unit if the park does not have a standard electrical outlet.  We can rent one to you or you may bring your own.  It is the customers responsibility to check with the park for size and inflatable requirements. Generators will last approximately 5-7 hours if your party is longer than that you need to provide gas for the extra time.


  • Q: How much space do I need?
  • A: The standard size of our jumps is approximately 14' X 14' and fits comfortably on most back yard lawns or two car driveways.  Some of our bigger units take up much more room.  Just click on the unit for sizes and pricing. Measurements on the system are inflated by 1ft on both sides to make sure there is space required to set up unit.


  • Q:  How much room do you need to bring the jumper in?
  • A: A standard walk through gate of about 36" is fine unless renting the "Rainforest Run Obstacle course" and then the gate must be a minimum of 60" and must have a concrete or paved pathway from the front to the setup location. We bring the unit rolled up and wheel it in on a expanded hand truck (dolly) or pallet jack for the larger houses.  


  • Q: What type of surface do you need to set up on?
  • A:  We can set up on level or flat lawns, dirt, concrete or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or the equipment.


  • Q: Can you set up on my driveway?
  • A: Yes. If you have a two car width driveway, most likely a jumper will fit.  A very slight slope is not a problem, however, the flatter the surface the better. Since we can't pound stakes into your driveway, we bring sandbags to secure the bounce house or find other means at your location to secure the unit.


  • Q: Does the blower need electricity?  How much power does it use?
  • A: Yes. We will bring up to a 100 foot extension cord with us but if the distance is greater we will need to be notified so we can bring additional extension cords.  The blower will need a standard 110v (15 amp breaker) outlet near the set up area to plug into.  The blower runs continuously and uses approximately 16 cents of electricity per hour.  If you don't have electricity available, we have generators available for rent too or you can provide one of your own.


  • Q: What time do you deliver & pick-up the jumper?
  • A: Rental periods vary, but typically range from 4-6 hours.  We normally deliver the bounce house out in the morning of the event after 9:00 AM and we normally pick up around 8:00 PM.  


  • Q: Do you allow the bounce houses to remain overnight?
  • A:  We do allow bounce houses to remain overnight for an additional charge as long as the bounce house is not reserved for another event the next morning and the bounce house is in a safe location. The customer understands they are responsible for the cost of the bounce house if it's stolen or damaged.  We reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.  Remember if your at a home we can deliver as early as 9:00 AM and pick up can be up to 3 hours after your scheduled pick up time. 


  • Q: How long does it take to set up and take down? 
  • A: Set up usually takes approximately 20-30 minutes for our smaller units, providing there are no obstacles on the surface where the unit will be operating and the same for takedown.


  • Q: Can we have our pets go into the house?
  • A: Please do not allow any type of pets to go inside or near the bounce houses.


  • Q: Do you deliver on holidays?
  • A: No. We like to have our employees spend the holidays with their families. 

If you have additional questions, call 1-408-767-8037 or email us at contactus@bouncesquad.us